1) Scope & Updates
This Policy applies when you visit our website, contact us, submit a form, or receive our services. We may update it periodically; the effective date above reflects the latest version.
2) Information We Collect
You Provide
- Contact details (name, email, phone)
- Service details (address, site size, issue)
- Billing info (as needed for invoicing)
- Queries and communications
Automatic/Device Data
- IP address, browser, device type
- Pages visited, time on page, referrals
- Approximate location (city/region)
- Cookies & similar technologies (see Cookies Policy)
From Service Delivery
- Site survey notes, photos (where needed)
- Service logs, treatment details, re-visit windows
- Customer support interactions
From Third Parties
- Lead partners or ad platforms (with consent)
- Payment processors (transaction metadata)
- Public/industry databases (verification)
3) How We Use Information
- Provide pest control and related services (survey, treatment, reporting, AMCs).
- Respond to enquiries and provide quotes.
- Operate our digital marketing services (local SEO, ads, analytics, conversion reporting).
- Improve website performance and service quality.
- Comply with legal requirements and prevent fraud.
- Communicate service updates, safety instructions, invoices, and reports.
- With consent, send marketing communications you can opt out of anytime.
5) Legal Grounds (India context)
We rely on appropriate grounds under applicable Indian laws (including principles reflected in the Digital Personal Data Protection Act, 2023), such as: (a) your consent; (b) performance of a contract or steps at your request; (c) compliance with legal obligations; and (d) legitimate uses, including preventing fraud and improving services, balanced with your privacy expectations.
6) Retention
We keep information only as long as necessary for the purposes described, including legal/accounting requirements. Typical retention: service logs and invoices for statutory periods; marketing preferences until you change them; cookies as per their lifetimes.
7) Security
We use reasonable technical and organizational safeguards (access controls, encryption-in-transit, limited access on a need-to-know basis). No method is 100% secure; please contact us if you suspect an issue.
8) Your Choices
- Cookies & Analytics: manage non-essential categories via our Cookies Policy settings or your browser.
- Marketing: opt out of promotional emails/SMS by using unsubscribe links or contacting us.
- Consent: where processing is based on consent, you may withdraw it at any time (it won’t affect past processing).
9) Your Rights (India)
Subject to applicable law, you may request to access, correct, update, or delete your personal data; request grievance redressal; and withdraw consent. We may need to verify your identity and scope the request.
How to Make a Request
- Email us with subject “Data Request — Privacy”.
- Include your contact details and a description of the request.
- We’ll acknowledge and respond within a reasonable time.
10) Children’s Privacy
Our services are intended for adults and businesses. If you believe a child’s data was provided to us without appropriate authorization, please contact us and we will take appropriate steps.
11) International Visitors
We primarily serve customers in India. If you access our site from outside India, your information may be processed in India where data protection laws may differ from your jurisdiction.
12) Contact & Grievance
For privacy questions or requests, write to our registered office below. For grievance redressal, mention “Privacy Grievance” in the subject.
ANTOKIL PEST CONTROL LLPA-14, Ashok Ashram Enclave, Dibdih,
Ranchi, Jharkhand, 834001
Website: antokilgroup.in